Refunds & Return Policy

60-Day Money Back Guarantee

We're confident you’ll love your Womisu tote.
Still, if after trying it for at least 14 days you’re not satisfied,you may return it anytime within 60 days of purchase.
Shipping fees (if any) are non-refundable.

To start a return, fill out the form on our Contact Page or email us directly at contactus1@womisu.com.
Please include your Order Number or the Name and Email Address used when ordering.

Damaged Items

All products are carefully packed to avoid damage during transit.
We consider an item damaged if the product itself is defective or broken.
Packaging dents or creases that don’t affect the item are not considered damage.

If your product arrives damaged,notify us within 72 hours of delivery at contactus1@womisu.com.
Please include a clear photo of the damage.If eligible,we’ll send a free replacement.
We do not accept returns or offer replacements for damage caused by normal use,wear or misuse.

Shipping & Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control.
This includes delays caused by the courier,customs processing,weather conditions, or any other unforeseen issues during transit.

If you experience delivery problems, please contact the courier directly for assistance.
Womisu is not responsible for lost,stolen or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct.
If we are not notified within 24 hours of an incorrect address,we cannot guarantee a resend or refund.

Policy Updates

Womisu reserves the right to modify this Refund & Return Policy at any time.
Customers are responsible for reviewing the most up-to-date version before purchasing or using our products.
By placing an order with Womisu,you agree to the terms outlined in this policy.